Refund policy
Return and Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at theoriginal.mobiledetailing@gmail.com. Once your return is approved, we will provide you with return instructions, including where to send your package. Please note that the buyer is responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at theoriginal.mobiledetailing@gmail.com.
Damages and Issues
Please inspect your order upon reception. If you receive an item that is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned. This includes:
- Custom products (e.g., special orders or personalized items)
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions about the eligibility of your specific item. Sale items are also non-returnable.
Exchanges
The fastest way to exchange an item is to return the original item once approved and place a new order for the desired item.
Refunds
Once we receive and inspect your return, we’ll let you know if the refund is approved. If approved, we will issue a refund to your original payment method within 14 days of receiving the item. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at theoriginal.mobiledetailing@gmail.com.